ELECTRICAL & TECH CLUSTER · CFOS TRADE OPERATING SYSTEM

WHY TELECOM CONTRACTORS LOSE MARGIN WITHOUT KNOWING IT.

QUICK ANSWER

Telecom margin is lost to three specific things: the windshield tax, the hundred small receivables, and the blended book. Telecom subcontractors at $1M to $5M average 19 percent gross and 7 percent net, against CFOS targets at $1M to $5M of 24.5 percent gross and 10.5 percent net. All three are measurable, and all three are invisible without job costing that reads against the estimate.

Telecom contractors at $1M to $5M net 7 percent, rising to 13 percent by $25M to $50M; the CFOS target at $1M to $5M is 10.5 percent. The distance between the trade average and the CFOS target comes out of operations in this trade, never out of pricing. It lives in the three mechanisms below, each of which moves margin without appearing as a failure on any single job. Many crews, many tickets, one number that decides everything: billable hours per crew-day. Travel time, staging, and access failures reduce it invisibly until utilization is tracked per crew, per week.

BY JOSH LUEBKERPublished 2026-08-06Updated 2026-10-14
THE THREE BIG LEAKS

THE MATH BEHIND THE MISSING CASH.

LEAK 01

The Windshield Tax

Many crews, many tickets, one number that decides everything: billable hours per crew-day. Travel time, staging, and access failures reduce it invisibly until utilization is tracked per crew, per week.

LEAK 02

The Hundred Small Receivables

Carrier MSAs pay per ticket against closeout documentation, and a hundred unbilled tickets go unseen more easily than one big invoice. Ticket-close discipline (photos, sign-offs, packages daily) is the collection strategy.

LEAK 03

The Blended Book

Maintenance pays small and steady; projects pay big and slow. One P&L over both conceals which side funds which, and the owner prices both wrong until the split is on paper. (cfos-job-profitability-system) ---

HOW CFOS FIXES IT

WHAT CHANGES IN THE FIRST 60 DAYS.

Multi-crew utilization (the query is the pain)
The payroll handoff (the other query is also the pain)
Carrier maintenance vs project work (two cash profiles)
Carrier terms and documentation gates
Access and standby (the site that wasn't ready, times fifty)
TELECOM BENCHMARKS
Metric$1M to $5M$5M to $10M$10M to $25M
Gross margin, industry average22%23%24%
Gross margin, CFOS target24.5%25.5%26.5%
Net profit, industry average7%9%11%
Net profit, CFOS target10.5%12.5%14.5%
Overhead, industry average15%14%13%
Overhead, CFOS target14%13%12%

Industry figures are Telecom contractors' AVERAGE for each revenue band, not a floor. The CFOS net profit target is set at 10 percent after taxes or 3.5 points better than your trade's industry average at your revenue, whichever is higher, and the gross margin target is set at whatever gross margin produces that net profit once your overhead is paid, and never below your trade's own average. Gross margin and overhead are before tax figures and net profit is an average after taxes, so the three are separate published values. The three CFOS targets tie out: gross margin target minus overhead target equals the net profit target.

HOW THE NET PROFIT FIGURES ARE BUILT

Gross margin and overhead come from figures CFMA, Jones Maresca and other sources publish by trade and size, and they are before tax figures. Net profit starts from gross margin less overhead and is then adjusted for taxes and a few other expenses, so it is stated after taxes. It is published as its own average and is not calculated from the other two on the page.

CFMA reports net income before taxes, so a CFMA figure is higher than an after tax figure on the same business. CFMA's 2025 medians are 7.1 percent before interest and taxes and 6.7 percent net income before taxes. Read a net profit figure here against CFMA's with that difference in mind. The bands above the $10M to $25M band are published at runoncfos.com as a modeled extension of the same curves. They have not been reconciled against the licensed CFMA Benchmarker, so read them as a model and not as a survey result.

Last 12 months revenueMonthly feeOne-time onboarding
Up to $1M$1,900 to $2,900$1,000
$1M to $3.5M$2,600 to $3,900$1,500
$3.5M to $6.5M$3,800 to $5,700$3,000
$6.5M to $9.5M$5,100 to $7,100$4,500
$9.5M to $12.5M$6,100 to $8,500$6,000
$12.5M to $15.5M$7,400 to $11,000$7,500
$15.5M to $18.5M$9,400 to $13,500$9,000
$18.5M+Quoted individuallyQuoted individually

The onboarding fee covers migrating your books back to the start of your last taxable year and getting you fully operational in 60 days. It's billed once, with your first invoice. It's the same for all three tiers. Your first month is prorated, and your monthly engagement starts on the first of the first full month.

Range reflects the three tiers below. Which one you're in depends on how much of the work you want off your desk. No payroll. No hidden line items. The onboarding fee is right here in the table.

Core

You stop guessing.

You get the CFO work. Job costing built against the way you estimate, a 13 week cash forecast, monthly WIP, and a meeting every month that ends in decisions and never in a report.

Your bookkeeper still does the books.

Executive

You stop touching the books.

Everything in Core, and we do the bookkeeping and the controllership as well. Your office stops answering coding questions and stops fixing a reconciliation that will not balance on the last day of the month.

We do the books. No payroll.

Strategic

Every job shows its margin while it is still open.

Everything in Executive, plus the job costing and WIP platform set up, loaded with your cost codes, and managed for you every month. You never have to learn it.

We do the books, the job costing, and the software. No payroll.

What's included
COMMON QUESTIONS

FREQUENTLY ASKED.

Telecom contractors at $1M to $5M net 7 percent on average, rising to 13 percent by $25M to $50M; the CFOS target at $1M to $5M is 10.5 percent. In a multi-crew dispatch business the gap almost always is in utilization: billable hours per crew-day lost to windshield time, staging, and sites that weren't ready. Every net profit figure here is stated after taxes. CFMA reports net income before taxes, so a CFMA figure is higher than an after tax figure on the same business.

Keep a crew-day P&L: billable hours captured against the fully burdened cost of the crew and truck, per crew, per week. Ticket-level margin rolls up to crew-level utilization; the operators who can state both numbers price work correctly and cut the routes that lose.

Once, from one capture point: the ticket. Field time recorded on the ticket goes into job costing and reconciles to payroll, with prevailing-wage classifications mapped where funded work applies. The handoff is a control point; every mismatch is either an overpayment or a wage claim. (SPM structures and reconciles this flow; payroll processing itself stays with your payroll provider.)

Because ticket work multiplies the industry's 56-day wait across every ticket missing its closeout package. Close tickets daily (photos, sign-offs, documentation) and bill documentation-complete; a hundred small unbilled tickets is one large receivable wearing camouflage.

Yes, as divisions with separate P&Ls. Maintenance MSAs pay small and steady and smooth cash; project installs pay large and slow against completion gates. Blended books conceal which division subsidizes the other, and both get priced wrong.

A bookkeeper records history. Crew-day P&Ls, utilization tracking, ticket-close billing discipline, and divisional splits are a control system, which is CFO work. SPM operates that financial control function for telecom contractors. ---

CFOS serves commercial telecom subcontractors doing $1M to $12M. Pricing starts at $1,900 per month for companies under $1M and goes up to $13,500 per month at the top published band. Onboarding takes 60 days.

Three tiers, and which one you are in depends on how much of the work you want off your desk. Core is where you stop guessing: job costing built against the way you estimate, a 13 week cash forecast, monthly WIP, and a monthly meeting that ends in decisions, while your bookkeeper keeps doing the books. Executive is where you stop touching the books, because we do the bookkeeping and the controllership as well. Strategic is where every job shows its margin while it is still open, because the job costing and WIP platform is set up and managed for you. No payroll. No scope gaps.

Sixty days. We migrate your books back to the start of your last taxable year, set up ControlQore, and build your job costing structure from scratch. Fully operational in two months.
$10.7M+
Client AR Recovered Since 2023
48
Active Trade Specializations
60 DAYS
Average Onboarding Time
WHAT THIS TIES INTO
Josh Luebker, SPM The Construction CFO
Josh Luebker
FRACTIONAL CFO · SPM THE CONSTRUCTION CFO

Josh Luebker is a master electrician turned construction CFO, president of SPM The Construction CFO and author of CONTROL: C.F.O.S. Construction Financial Operating System.

DO YOU KNOW YOUR TRUE MARGIN ON TELECOM WORK?

Twenty minutes of questions about how you price telecom work, what your crew economics and contract structure really cost you, and what your last closed job came in at. Nothing gets sold and nothing gets proposed. If Josh can help, you'll set a longer call.

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